slotsgame Privacy Policy

1. Introduction

slotsgame is committed to protecting the privacy and personal data of every Filipino player who uses our Platform. We understand that trust is the foundation of any relationship between a player and an online gaming platform, and we take our responsibility as a data controller seriously.

This Policy applies to all personal information collected through the slotsgame Platform, including information provided during registration, account verification, deposits, withdrawals, gameplay, customer support interactions, and any other use of our services. By using the slotsgame Platform, you consent to the collection and use of your personal information as described in this Policy.

If you have questions about how slotsgame handles your personal data, please contact our Data Protection Officer at the contact details provided at the end of this Policy.

2. Personal Data We Collect

slotsgame collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification purposes – you must be 21 or older)
• Residential address, including city, province, and postal code
• Email address and mobile phone number
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months)
• Selfie or facial verification image where required for enhanced due diligence
• Source of funds documentation where required by applicable regulations

2.3 Financial and Transaction Data

• GCash account number or registered mobile number
• PayMaya / Maya wallet details
• Bank account details for BPI, BDO, Metrobank, or other approved Philippine banks
• Deposit and withdrawal transaction history
• Account balance and bonus balance information

2.4 Gaming and Behavioural Data

• Game history, wager amounts, wins, and losses
• Session duration, login times, and frequency of play
• Bonus usage and promotional participation records
• Responsible gaming settings, deposit limits, and self-exclusion records

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and session identifiers
• Referring URLs and pages visited within the Platform

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences

3. How We Use Your Personal Data

slotsgame processes your personal data only for lawful purposes. The table below outlines the primary purposes for which we use your data and the legal basis for each:

4. Sharing of Personal Data

slotsgame does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

4.1 Service Providers and Data Processors

slotsgame engages trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform operators. All such providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

4.2 Regulatory and Law Enforcement Authorities

slotsgame may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of any such disclosure where legally permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of slotsgame's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.

4.4 With Your Consent

slotsgame may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw your consent at any time by contacting our Data Protection Officer.

5. Cookies and Tracking Technologies

slotsgame uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use our services.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set.
• Analytics Cookies: Help us understand how players navigate the Platform so we can improve performance and user experience. Data collected is aggregated and anonymised where possible.

slotsgame does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the Platform.

6. Data Security

slotsgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls ensuring that only authorised personnel can access personal data
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

7. Data Retention

slotsgame retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.
• Technical and device data: Retained for up to twelve (12) months from collection.

When personal data is no longer required for the purposes for which it was collected, slotsgame will securely delete or anonymise it in accordance with our data disposal procedures.

8. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slotsgame:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and shared, which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data slotsgame holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that slotsgame provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe slotsgame has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 11 of this Policy. We will respond to all verified requests within thirty (30) days of receipt.

9. Children and Minors

The slotsgame Platform is strictly intended for persons aged 21 years and above. slotsgame does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to slotsgame, please contact us immediately at the details provided in Section 11 so that we can take appropriate action.

10. Changes to This Privacy Policy

slotsgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players by email and by posting a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this document.

Your continued use of the slotsgame Platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by slotsgame, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach us by email at [email protected] (plain text – not a clickable link). Our customer support team is available 24 hours a day, 7 days a week, including Philippine public holidays.

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page.